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Credit Cards - FAQs
 
 
   
 
 
1
Why do I need a Credit Card?
2
What are the benefits of ICICI Bank Credit Cards?
3
What are the service charges and fee structure of various Credit Cards offered by ICICI Bank?
4
Where can I go through the features of various Credit Cards offered by ICICI Bank?
5
What is Credit Limit?
6
Can the limit on my credit limit be increased?
7
How much cash limit can I enjoy on the Credit Card?
8
What is Grace Period?
9
Do I have to pay tax on using a credit line with Grace period (on client's material gain)?
10
What is a Pin Mailer?
11
How should I activate my card?
12
What are the precautions while using a Card and a PIN Mailer?
13
What are the precautions that I should take of the Plastic Card?
14
What are the basic Card Usage Guidelines?
15
How to read the Monthly Credit Card Statement?
16
What happens if I pay more than the total amount due?
17
What happens in case of a disputed transaction?
18
19
What should I do if my Card is lost or damaged?
20
Can I use my Credit Card for expenses on the Internet?
21
What do I do if my Credit Card is declined?
22
What if I cross my credit limit?
23
Can my limit be enhanced / increased?
24
What is the Revolving Credit Facility?
25
26
When will the interest not be charged on my card?
27
Are there any interest charges?
28
How are interest rates calculated on ICICI Bank Credit Card?
29
What is Interest Free (0%) credit period?
 
Why do I need a Credit Card?
 
A Credit Card allows you to pay for products and services without actually using your funds. The bank pays for your transactions and you pay the bank at your convenience. You will be sent a statement of your transactions. You have a choice to pay either full amount on or before due date or you may repay part of the amount (at least 10% of the total outstanding) and carry forward the balance and pay interest on it. Please note that if you repay the full amount each month, there will be no interest charged on your account, ever! You will not need to carry large amounts of cash for purchases, just a small and convenient ICICI Bank Credit Card in your wallet. It will also help you in emergency or unplanned expenses when you may not have sufficient cash in a situation. A Credit Card allows you to pay for products and services without actually using your funds. The bank pays for your transactions and you pay the bank at your convenience. You will be sent a statement of your transactions. You have a choice to pay either full amount on or before due date or you may repay part of the amount (at least 10% of the total outstanding) and carry forward the balance and pay interest on it. Please note that if you repay the full amount each month, there will be no interest charged on your account, ever! You will not need to carry large amounts of cash for purchases, just a small and convenient ICICI Bank Credit Card in your wallet. It will also help you in emergency or unplanned expenses when you may not have sufficient cash in a situation.
 
What are the benefits of ICICI Bank Credit Cards?
  Welcome to a world of benefits with your ICICI Bank International Credit Card. Experience the unmatched advantages and powerful features of your ICICI Bank Credit Card to make purchases at departmental stores, hypermarkets, restaurants, hotels, petrol stations, mobile bills, holidays, travel, tickets or any other services like internet purchases, fees, car rentals or even your tasty pizza and enjoy the experience of convenient transactions - Whatever, Whenever, Wherever !!!
  • Internationally Valid Credit Card
  • Grace Period Functionality
  • Nominal Rate of Interest
  • Free Supplementary Card for Life
  • Emergency Requirement
  • Whatever, Whenever, Wherever - The Happiness of Impulse Purchase
  • Convenience
  • No Deposit of Guarantees, Collaterals or Security
  • Safe and Secure
  • Zero Lost Card Liability
  • 24 Hours Customer Service Support
  • Enjoy Good Credit Limits
  • Financial Planning
Global Emergency Assistance Service
 
What are the service charges and fee structure of various Credit Cards offered by ICICI Bank?
  ICICI Bank Credit Cards are competitively priced in the Russian market. Click here to view the fees and charges of the Premium Gold and Classic Silver Credit Cards.
 
Where can I go through the features of various Credit Cards offered by ICICI Bank?
  ICICI Bank Credit Cards come packed with several unique features and benefits. ICICI Bank Offers International Credit Cards in a Premium Gold and Classic Silver variants. Click here to view the product features.
 
What is Credit Limit?
  Credit limit is the assigned credit line or amount on the card upto which the bank will allow transactions. The customer is advised to use the card keeping credit limit in mind. Any transactions above the assigned credit limit will be declined. Your assigned credit limit keeps reducing as you spend on the card, until the transactions are paid for. You can create free space (release blocked limit) by paying for your transactions.
   
Can the limit on my credit limit be increased?
  Credit limit is assigned based on the bank’s international evaluation and calculation. It may not be always directly proportional to you monthly income. The initially set credit line can be extended in the future. For the bank to take an extension decision, you will need to submit the documents confirming your income growth: NDFL 2 Income Statement (Individual Income Tax Form).
   
How much cash limit can I enjoy on the Credit Card?
  Your ICICI Bank Credit Card gives you the freedom to withdraw upto 40% of your assigned credit limit as cash from ATMs. Please note that unlike purchases and services, cash does not have any free grace period of 0% interest. Interest will be charged from the transaction date.
 
What is Grace Period?
  It is the time period granted by the bank when no interest is charged on your purchases. This can be enjoyed only if your entire outstandings are fully paid on or before due date. Enjoy up-to 50 days of Interest Free Grace Period on your purchases. You will not be charged interest on your purchases if your repay the full amount within or up-to due-date. If you desire, you can transact regularly on your ICICI Bank Credit Card and not pay any interest for life. Grace Period refers to the period wherein the customer is not charged any interest for purchases made on the Credit Card. It depends on the time period between the transaction date and the payment due date as per the billing cycle. Example:
On January 1 you buy a RUR 20 000 TV set on your ICICI Bank Credit Card. In the end of January your statement date (when this transaction will reflect in your monthly statement). After that you will get time till 20 February (which is the Due Date) to repay for this purchase. If you repay the full outstanding amount on or before February 20, no interest rate will be charged on your Credit Card. Hence the grace period on your ICICI Bank Credit Card is at least 20 and at most 50 days. * (Conditions apply)
  • Please note that the benefit of free grace period is not applicable for cash withdrawals.
  • You will get between 20 to 50 days of interest free (0% Interest) grace period depending on your purchase date.
This benefit is applicable only on purchases when your previous ‘total outstanding amount’ is fully repaid to the bank.
 
Do I have to pay tax on using a credit line with Grace period (on client's material gain)?
  As of January 1, 2005 an amendment to the Tax Code was enforced, that is related to granting grace period for Credit Cards. In accordance with the amendment the benefit, gained by the client as a result of using the credit line on concessionary terms, determined by the bank and the client in an agreement, is not subject to taxation. From what moment is the interest charged? Whenever you fail to settle the debt in full until the date indicated in the statement, the interest will be charged in accordance with the rates as of the date of purchase until full repayment. Please note that cash transaction do not enjoy interest free grace period.
   
What is a Pin Mailer?
  A Pin Mailer contains the Personal Identification Number which is sent to you by post on approval of your Credit Card application. The PIN Mailer will be sent to you separately from the Credit Card. The PIN will be used by you at the ATM in case of cash withdrawal on your Credit Card or to transact at such shops and merchant establishments which require a PIN. Please do not show the PIN to anyone else. Kindly memorise the PIN as soon as you get it and destroy the PIN Mailer.
   
How should I activate my card?
  For security reasons, you card is in a deactivated state. You will have to call the Customer Support Service at +7495 9811717 to activate your card after receiving it. Please identify yourself to the phone executive and your card will be activated immediately after positive identification. Please remember the answer to your password question.
 
What are the precautions while using a Card and a PIN Mailer?
 
  1. Ensure that you receive the Card and PIN Mailer from the bank in a sealed state. If either the card or the PIN is tampered, please inform the bank immediately. We will replace it for you.
  2. Please memorise your PIN Number and destroy the PIN envelope after receiving it.
  3. Never keep the card and the PIN number together, eg. In your wallet
  4. Never share your PIN number with anyone like your friends, relatives etc. This can lead to your card getting misused.
  5. Never write the PIN number behind or on the card for ease. Please memorise it in the mind.
  6. Always be careful at the ATM while inputting the PIN. You maybe under observation of strangers who want to known your PIN. Cover the keypad with your other hand while inserting PIN number.
  7. Please sign on the signature panel on the reverse of the Card immediately with a non-erasable ball-point pen (preferably in black ink). This will ensure that the benefits of membership are yours and yours alone.
  8. Keep the Card in a prominent place in your wallet. You will notice if it is missing
  9. Never give your Card or PIN to any person who might say he/she has come from the Bank and wants to replace your card. The Bank will never need your physical plastic card or PIN for any reason.
  10. Always remember to take your card back after any usage like at the ATM or in a shop or restaurant. Ensure that its your card and keep it safely in your possession.
  11. For any reason if not to be used, please destroy the plastic card by cutting/breaking the card on the Magnetic stripe. Never leave your card(s) unattended on your table, in drawers or at home. Never discard even an old card without destroying it.
  12. Incase you want to give a supplementary card to any of your loved ones, please educate them on these precautions. A small mistake on their part might lead to liability on your account because you are responsible for the use/misuse on their card as well.
  13. Don't leave your receipt behind at the ATM. Your PIN and account number from a discarded receipt could make you vulnerable to Credit Card fraud. Also, don't throw out your Credit Card statement, receipts or carbons without first shredding them!
  14. Ignore any Credit Card offer that requires you to spend money up-front or fails to disclose the identity of the Card issuer
  15. Always keep a list of your Credit Cards, Credit Card numbers and toll-free numbers in case your Card is stolen or lost.
  16. Check your monthly statement to make certain all charges are your own, and immediately notify the Card issuer of any errors or unauthorized charges.
 
What are the precautions that I should take of the Plastic Card?
  Please Avoid:
  • Bending the Card.
  • Scratching the black magnetic stripe with any sharp object like keys etc.
  • Exposure to electronic devices and gadgets.
  • Direct exposure to sunlight and heat.
   
What are the basic Card Usage Guidelines?
  Using your ICICI Bank Credit Card is extremely simple. After making your purchase or availing of the service provided by the Merchant Establishment, present your ICICI Bank Credit Card. Upon processing your Card transaction, the Merchant will request you to sign a charge slip. This contains details about the amount to be billed to your ICICI Bank Credit Card. Please check and confirm that all details have been correctly filled, including the amount of the transaction. Should you wish to leave a tip or miscellaneous charge, you can do so by filling in the same on the charge slip. After filling in this section we recommend that you write out the total amount in the charge slip before signing. Please ensure that you sign on the charge slip in the same way you have signed on the reverse of the Card. The Merchant Establishment will return the copy of the bill(s) and the charge slip along with your Card. Please match the amounts before leaving the establishment. It is recommended to retain your copy of the charge slip and the corresponding bill till such time as the amount is reflected in you Card billing statement. Your Monthly Credit Card Statement is a statement of accounts with a summary of transactions made through your ICICI Bank Credit Card for the previous month, giving the details of the transactions made through your Card, during the period.
 
How to read the Monthly Credit Card Statement?
  Your monthly statement is a summary of the following information
 
  • Details of all transaction carried out on the card (primary and supplementary) during the month or billing period.
  • ‘Total Amount Due’ Value is the sum of all the outstanding you need to return to the bank to make your outstandings nil. This is calculated as follows
  • TAD = Opening Balance+Purchase+ Cash Withdrawal+Any other Debits -Any Payments - Any other credits
  • Minimum Amount Due is 10% of the Total Amount Due
  • Due Date : is the date on or before which the payment should reach you account
  • Statement Period : The time frame to which the transactions pertain to. It is usually one month period
   
What happens if I pay more than the total amount due?
  The excess amount will remain in your card account and can be adjusted against your future transactions.
 
What happens in case of a disputed transaction?
  In case of a disputed Card transaction, you will have to fill out a Card member Dispute Form (CDF) detailing the nature of disputed transaction. Kindly fill up the form at any our branches and give it to our officer. We will revert to you at the earliest regarding the status of your transaction.
   
How do I repay my outstanding on the ICICI Bank Credit Card to the bank?
  ICICI Bank offers you multiple routes to repay you card outstanding to manage your finances and credits better. Click here to view the repayment options.
 
What should I do if my Card is lost or damaged?
  Immediately call the ICICI Bank 24-hour Customer Care Centre at +7495 9811717. They will immediately freeze payments on your current Card and a new Card will be delivered to you.
   
Can I use my Credit Card for expenses on the Internet?
  Yes, your global Card can be used for expenses on the Internet. However, the we do not allow quasi cash transactions like sweepstakes, betting or lotteries.
   
What do I do if my Credit Card is declined?
  Please call up our 24-hour Customer Care Centre.
   
What if I cross my credit limit?
  If you cross your credit limit, you will be charged a penalty of RUN 400 each month.
 
Can my limit be enhanced / increased?
  Limits assigned on the ICICI Bank Credit Cards can be revised after 6 months of transactions and timely payments. Incase f increase, you will have to give us a proof of your new income incase you want the limit revised faster.
   
What is the Revolving Credit Facility?
  When you receive your bill, you have the flexibility of selecting any of the following payment options:
 
  • Pay the total amount due.
  • Pay only the minimum amount due (10% of the bill amount subject to a minimum of RUB 100) and the balance can be carried forward to subsequent statements.
  • Pay any amount ranging from the minimum amount due to the total amount due.
  Should you opt for any of the last two payment options, then the amount due is carried forward to the next billing period. This is referred to as the Revolving Credit Facility.
 
When do I start paying interest on new purchases if I am already revolving credit?
  If you are revolving your credit, fresh purchases attract interest from their date of purchase. 0% Interest on purchases is valid only if your previous outstanding amounts are fully settled on of before due date.
   
When will the interest not be charged on my card?
  If ALL outstanding amounts are paid at any point of time on or before due date, the interest charges will cease to apply immediately.
   
Are there any interest charges?
  If you send a payment for the Total Amount Due before the "Payment Due Date" no interest charges are applicable. Thus you can enjoy interest-free credit from the date of purchase to the date on which the payment is due. This can be as high as 50 days but at least 20 days from statement date.

However, for certain transactions like cash withdrawals, interest charges would be applicable from the date of transaction till date of payment.

If you send a payment for the "Minimum Amount Due" or pay any part amount less than the "Total Amount Due", interest charges are applied on the outstanding amount and on any fresh charges that you incur subsequently. If there are some unpaid "Minimum Amounts Due" of previous statements, then these will also be added on to the "Minimum Amount Due" of your current statement.

If you have for some reason exceeded your credit limit then the amount by which you have exceeded the credit limit will also be added to the "Minimum Amount Due".
 
How are interest rates calculated on ICICI Bank Credit Card?
  Interest charges are applicable only if the part payment facility (revolver facility) is chosen. It is governed by a rate of interest. The interest accrual is on a daily outstanding balance. The monthly application of interest happens on the statement date.
  An Example of interest calculation:

Taking an example where the customer has all retail transaction - no cash withdrawals
 
  • As the customer has made a part payment, interest is charged on transactions in the previous month from the respective transaction date up to the statement date. Then on TAD (total amount due) from the statement date up to the part payment date.
  • Then on the balance amount (after deducting payment from TAD) from the part payment date up to the next statement date.
  • And if there are any fresh purchases interest is charged on the same from respective transaction date up to statement date.
  *Please note if the customer makes a part payment he does not enjoy interest free days on fresh purchases.
*Formula: Principal amount* rate of interest* no of days.
   
What is Interest Free (0%) credit period?
 
Card Payment due Maximum interest free period available*
Gold

20 days

50 days

Classic

20 days

50 days

  *This is applicable provided the Total Payment due shown in the previous statement is settled in full.
 
 
 
     
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